Frequently Asked Questions
1. New Client Retainer Policy for Services:
If you are a new client, please click here for more detailed information. New clients booking their first service with us will require a 50% non-refundable retainer of the value of the service that is booked. This will go directly towards the final service balance (meaning it is not an additional fee). We will not be able to book the appointment without a retainer.
2. Cancellation Policy:
We enforce a strict 24 hour cancellation policy. If an appointment is cancelled within 24 hours of the scheduled service, a 50% cancellation retainer of the service booked will be taken at the time of cancellation. This retainer will goes towards the total of your next appointment.
If no retainer is paid at time of cancellation, the 50% cancellation fee will be considered an additional fee at your next appointment, instead of the payment going towards your services' balance.
If you no-show the next appointment you booked, then your retainer will go towards your no-show fee.
If 2 or more consecutive cancellations persist, you will be required to pay the full amount of the service that was booked before your next appointment.
3. Late/No-Show Appointments:
If you are any more than 15 minutes late for your scheduled appointment, we reserve the right to refuse service. This is to ensure that our stylists stay on schedule. A no-show appointment will result in a 50% fee of the service booked. Your next appointment will not be booked if the fee is not paid, and a credit card will be put on file.
4. Client Termination:
If three no-call no-show appointments occur consecutively, meaning there was no attempt to contact us prior to the appointment time, it will result in a "client termination" and you will no longer be able to book any services with any stylist at Salon Sapphire. The card on file will also be charged for the full amount of the service booked.
5. Retainer for Services:
A 50% retainer is required for any service valuing $150 or more. Retainers can be made over the phone with a credit card (or in person at the salon with a different form of payment) and will be applied to your final service balance.
6. Satisfaction Guaranteed:
If for any reason you are unsatisfied with your service, in lieu of a refund, we would be happy to adjust whatever you disliked about your service for free. An appointment must be made within seven days of services rendered for it to be free of charge.
7. Children at Salon Sapphire:
Children are more than welcome in the salon so long as they are accompanied by an adult and closely monitored.
Salon Services Questions
1. Where are you located?
Our address is Suite 104: 1571 Atwood Ave, Johnston, RI 02919. To get more specific directions and
understand where we are located better, click here.
2. What are your hours?
Sunday + Monday: CLOSED
Tues: 9am - 5pm \ Wed: 9am - 8pm \ Thurs: 9am-8pm \ Fri: 9am-5pm \ Sat: 9am-5pm
3. What are your prices for salon services?
Click here to view our salon service menu!
4. Do you take walk-ins?
Yes, we accept walk-ins if we have a stylist available. Unfortunately, we cannot always guarantee that we
will have a stylist who can take you, so we highly encourage you to call and pre-book your appointments
Bridal Services Questions
1. What are your prices?
Click here to view our bridal service menu.
2. Do you have photos of your bridal team's work?
Yes! You can view all of our gorgeous bridal photos on our bridal website. Click here to see!
3. Does your team travel for wedding day services?
Yes, of course! We travel to hotels, homes, etc. Travel fees apply outside of Johnston, RI and are
calculated from the salon's address.
4. How do I secure my wedding date?
Your wedding date is secured once you put down your $100.00 non-refundable retainer. This retainer goes towards your total service amount. You can call the salon and do a credit card payment via phone, or you can fill out your credit card information in our contract that we email you!
5. When should I book my trial?
We recommend booking your trial the same day you have your dress fitting. That way, you can see
your completed look head-to-toe! If not, any day a few weeks or months before the wedding day
is fine as well. Call the salon to book!
6. Can you accommodate large bridal parties?
Yes! Our team is highly trained to accommodate larger bridal parties in a timely manner.
7. Do you provide airbrush makeup?
We only provide airbrush makeup our makeup services. We use professional Temptu airbrush makeup for foundation, which is a silicone based makeup that doesn't settle into pores. Perfect for all skin types. It is sweat proof as well and extremely long-lasting (perfect for hot summer weddings dancing all night!).
8. How many stylists will work my wedding?
We decide how many stylists we need based off of a few factors:
Firstly, how long of a time span you have to get your bridal party ready. Secondly, how many services
there are to complete. With that information, we plan a timeline to accurately plan out how many stylists are needed to complete your bridal party in the time frame you have!